FashionFlux Return Policy

FashionFlux Return Policy

At FashionFlux, we are committed to your complete satisfaction. That’s why we have formulated a clear return policy to ensure you can shop with confidence. If, for any reason, you are not satisfied with your purchase, we are here to assist you. Here are the details of our return policy:

General

You have 14 days from the date of receiving your item to request a return. To be eligible for a return, the item must be in the same condition as when you received it: unworn or unused, with all original tags, and in the original packaging. Proof of purchase is also required.

Return Process

To start your return, contact us at  info@fashionflux-london.com We will provide you with instructions and the return address of our warehouse. You are responsible for the return shipping costs. Returns without prior request will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate and correct the issue.

Exchanges

The quickest way to ensure you get what you want is to return the item you have and then make a new purchase for the desired item. Once your return is accepted, you can order the new item.

Refunds

After receiving and inspecting your return, we will notify you if the refund is approved. Approved refunds will be automatically refunded to your original payment method within 10 business days. If you have not received a refund after 15 business days, please contact us at info@fashionflux-london.com

For further questions about our return policy, please feel free to contact us. Your satisfaction is our top priority!