Questions for FashionFlux
We invite you to explore the sections below to find answers to your questions. If you don't find what you're looking for or have additional questions, please don't hesitate to contact us. Our team is always ready to help!
General Questions
What is your return policy? We strive for your complete satisfaction with every purchase at FashionFlux. Therefore, we accept returns within 14 days of the purchase date. Visit our Return Page for more details about the process.
How can I track my order? After your order is shipped, you will receive a tracking number via email. You can use this number to track your order status through our website or the carrier's website.
Can I cancel or modify my order? We understand that plans can change. Contact our customer service team as soon as possible if you wish to modify or cancel an order. We will do our best to accommodate your request.
Product Questions
What size should I order? Refer to the size chart on each product page to ensure you order the correct size.
What is the material of this product? Material information is provided under "Product Description" on each product page. For further questions, you can contact us.
How should I care for this product? Follow the care instructions listed under "Product Description" on the product page to ensure the durability of your product.
Can I see this product in other colors? If the product is available in other colors, they will be listed on the product page. Contact us if the desired color is not listed.
Payment Questions
What payment methods do you accept? FashionFlux accepts various payment methods such as credit cards (Visa, MasterCard, American Express), Apple Pay, Shop pay.
Is my payment information secure? Your payment information is secure with us. All transactions are processed securely with industry-standard encryption technology.
Shipping Questions
How long will it take to receive my order? Depending on your location and the chosen shipping method, delivery times may vary. Refer to our shipping policy for specific information.
How much are the shipping costs? At FashionFlux, we cover all shipping costs!
Do you ship to PO Box addresses? Yes, we do ship to PO Box addresses. Ensure your address is complete and accurate to avoid delays.
Contact Questions
How can I contact customer service? Our customer service team can be reached via email at info@fashionflux-london.com or through the chat function on every page of our website.
What are your opening hours? Our customer service is available Monday to Friday from 9:00 to 20:00 and on weekends from 9:00 to 20:00.
How can I give feedback? Your feedback is very valuable to us. Send us a message via our contact page or email us at info@fashionflux-london.com
Do you have a physical address? At this time, FashionFlux does not have a physical store. We work with a warehouse to keep our costs low and offer you the best prices.